Our Returns Policy forms part of and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. ‍

Returns Policy‍

Our Returns Policy is very simple.

When you receive your item, you must check it as soon as possible following receipt and always before use.

You are well within your right is to change your mind. We have all done it, ordered something, and then realised later that it is no longer needed. You have 14 days to return your order under our 14 day return period policy, which starts three days after you have ordered the item.

Simply send us an email to info@theherbamist.com and we will provide you with the necessary steps to follow. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. please ensure that the seals are still intact.

Wrong item received

We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 17 days from when you ordered the item.

Damaged or faulty items‍

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us at info@theherbamist.com You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.

Item not received‍

We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you ordered the item.‍

Your statutory rights

Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06. What to do to return your item to us Contact us via our email info@theherbamist.com You must include your order number, the item you are returning, and the reason for return. We will then provide you with a unique returns authorisation number and will confirm the address you need to return the item to. Please package the item securely and include inside the package your order number, name, and address Please obtain proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item. Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please, therefore, ensure that you send your item back to us using a delivery service that insures you of the value of the goods.‍

What we'll do next

All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item. Returns are usually processed within 7 working days of receipt of a canceled order, and at the latest within 30 days of receipt. We will refund the original credit/debit card/PayPal account used to purchase the item.

Cost of returning items‍

Please note that we do not cover the cost of the postage for returning an item unless we sent you the wrong item.